Who We Are
‘We’, ‘us’, and ‘our’ refer to the Broker, Aggregator, Australian Credit Licensee, and our related businesses outlined in the Credit Guide provided to you.
Our Commitment to Protecting Your Privacy
We understand the importance of protecting your personal information. This document sets out our privacy policy commitment regarding the personal information we hold about you and how we handle it.
We recognise that any personal information we collect about you will only be used for the purposes for which it was collected or as permitted by law. It is important to us that you are confident that any personal information we hold about you will be handled securely.
Our commitment is to abide by the Australian Privacy Principles as set out in the Privacy Act, along with any other relevant legislation.
Personal Information
When we refer to personal information, we mean details from which your identity is reasonably apparent. This may include personal opinions and credit information.
Credit information includes details used to assess your eligibility for finance, such as:
Outstanding finance
Repayment history
Defaults on loans
Typically, credit information is exchanged between credit and finance providers and credit reporting bodies.
The personal information we may collect includes:
Name
Date of birth
Address
Contact details
Account details
Occupation
Any other necessary identifying details
If you submit inquiries through our website, we may also collect:
Type and amount of finance you are interested in
Other details provided directly or indirectly through website interactions
If you apply for finance, we may collect additional details, including:
Number and ages of dependents
Length of residence at your current address
Employment details
Proof of earnings and expenses
Health information (with your consent) if applying for an insurance product
Why We Collect Your Personal Information
We collect personal information for the following purposes:
Assessing your finance application
Managing your finance
Direct marketing
Managing our relationship with you
Offering additional products and services
We also collect personal information through our website to:
Send communications requested by you
Answer inquiries and provide information
Maintain a successful business relationship with you
We may disclose your personal information to other organisations that provide products or services used or marketed by us. Additionally, we may disclose your information to any organisation considering an interest in your finance or our business.
How We Collect Your Personal Information
Where reasonable and practical, we will collect your personal information directly from you. We may also collect information from:
LM Broker Services
Other finance brokers
Accountants and lawyers
Disclosure of Your Personal Information
We may disclose your personal information to:
Prospective funders or other intermediaries related to your finance
Organisations involved in managing or administering your finance (e.g., third-party suppliers, printing and postal services, call centres)
Associated businesses for marketing purposes
Companies providing infrastructure and information systems
Your representatives (e.g., finance brokers, lawyers, accountants)
Anyone with your consent
Legal entities as required by law (e.g., Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth))
Investors, agents, advisers, or other entities with an interest in our business
Your employer, referees, or identity verification services
We will take reasonable steps to ensure that any disclosed personal information is handled securely.
Your personal information may be stored in the cloud in an overseas country. If disclosed overseas, the information will be governed by foreign laws and may not be protected under the Australian Privacy Principles. By providing your details, you consent to this disclosure.
Direct Marketing
We may use your personal information to provide:
Updates about finance
Offers of interest
Information on changes to our organisation
New products and services
You can opt out of direct marketing at any time by contacting us or using the unsubscribe function in our emails. We will comply with your request promptly.
Updating Your Personal Information
We aim to ensure your personal information is accurate and up to date. If your details change, you can contact us to update your information.
Access and Correction of Your Personal Information
You may request access to any personal information we hold about you at any time. We may charge a fee for retrieving and supplying this information. In general, we will respond to access requests within seven days. However, some cases may take up to 30 days.
Situations where access may be denied include:
Information related to existing or anticipated legal proceedings
If your request is deemed vexatious
If we deny access, we will provide an explanation. If any personal information we hold is incorrect, inaccurate, or outdated, you may request correction. We will generally respond to such requests within seven days.
Use of Government Identifiers
If we collect government identifiers (e.g., Tax File Number), we will not use or disclose them except as required by law. Government identifiers will never be used for identification purposes.
Conducting Business Without Identifying You
Where lawful and practical, we will allow you to conduct business with us without providing personal information (e.g., general inquiries about interest rates or promotions).
Handling of Sensitive Information
We will only collect sensitive information about you with your consent. Sensitive information includes details on:
Racial or ethnic origin
Political beliefs
Membership in trade or professional associations
Trade union membership
Sexual orientation
Criminal record
Health details
Security of Your Personal Information
We take reasonable steps to secure your personal information from:
Misuse
Loss
Unauthorised access
Modification
Disclosure
Your information may be stored in both paper and electronic forms.
Complaints
If you are dissatisfied with how we handle your personal information or believe we have breached the Privacy Act, you can contact us via our website.
We will acknowledge your complaint within seven days.
We will provide a decision within 30 days.
If you are dissatisfied with our response, you may lodge a complaint with the Privacy Commissioner at www.oaic.gov.au or call 1300 363 992.
Further Information
You can request further details about how we manage your personal information by contacting us.
Changes to Our Privacy Policy
We continually review our policies to reflect changes in technology, legislation, and market practices. As a result, this privacy policy may be updated periodically.
You may request this privacy policy in an alternative format.