privacy policy

Who We Are

‘We’, ‘us’, and ‘our’ refer to the Broker, Aggregator, Australian Credit Licensee, and our related businesses outlined in the Credit Guide provided to you.


Our Commitment to Protecting Your Privacy

We understand the importance of protecting your personal information. This document sets out our privacy policy commitment regarding the personal information we hold about you and how we handle it.

We recognise that any personal information we collect about you will only be used for the purposes for which it was collected or as permitted by law. It is important to us that you are confident that any personal information we hold about you will be handled securely.

Our commitment is to abide by the Australian Privacy Principles as set out in the Privacy Act, along with any other relevant legislation.


Personal Information

When we refer to personal information, we mean details from which your identity is reasonably apparent. This may include personal opinions and credit information.

Credit information includes details used to assess your eligibility for finance, such as:

  • Outstanding finance

  • Repayment history

  • Defaults on loans

Typically, credit information is exchanged between credit and finance providers and credit reporting bodies.

The personal information we may collect includes:

  • Name

  • Date of birth

  • Address

  • Contact details

  • Account details

  • Occupation

  • Any other necessary identifying details

If you submit inquiries through our website, we may also collect:

  • Type and amount of finance you are interested in

  • Other details provided directly or indirectly through website interactions

If you apply for finance, we may collect additional details, including:

  • Number and ages of dependents

  • Length of residence at your current address

  • Employment details

  • Proof of earnings and expenses

  • Health information (with your consent) if applying for an insurance product


Why We Collect Your Personal Information

We collect personal information for the following purposes:

  • Assessing your finance application

  • Managing your finance

  • Direct marketing

  • Managing our relationship with you

  • Offering additional products and services

We also collect personal information through our website to:

  • Send communications requested by you

  • Answer inquiries and provide information

  • Maintain a successful business relationship with you

We may disclose your personal information to other organisations that provide products or services used or marketed by us. Additionally, we may disclose your information to any organisation considering an interest in your finance or our business.


How We Collect Your Personal Information

Where reasonable and practical, we will collect your personal information directly from you. We may also collect information from:

  • LM Broker Services

  • Other finance brokers

  • Accountants and lawyers


Disclosure of Your Personal Information

We may disclose your personal information to:

  • Prospective funders or other intermediaries related to your finance

  • Organisations involved in managing or administering your finance (e.g., third-party suppliers, printing and postal services, call centres)

  • Associated businesses for marketing purposes

  • Companies providing infrastructure and information systems

  • Your representatives (e.g., finance brokers, lawyers, accountants)

  • Anyone with your consent

  • Legal entities as required by law (e.g., Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth))

  • Investors, agents, advisers, or other entities with an interest in our business

  • Your employer, referees, or identity verification services

We will take reasonable steps to ensure that any disclosed personal information is handled securely.

Your personal information may be stored in the cloud in an overseas country. If disclosed overseas, the information will be governed by foreign laws and may not be protected under the Australian Privacy Principles. By providing your details, you consent to this disclosure.


Direct Marketing

We may use your personal information to provide:

  • Updates about finance

  • Offers of interest

  • Information on changes to our organisation

  • New products and services

You can opt out of direct marketing at any time by contacting us or using the unsubscribe function in our emails. We will comply with your request promptly.


Updating Your Personal Information

We aim to ensure your personal information is accurate and up to date. If your details change, you can contact us to update your information.


Access and Correction of Your Personal Information

You may request access to any personal information we hold about you at any time. We may charge a fee for retrieving and supplying this information. In general, we will respond to access requests within seven days. However, some cases may take up to 30 days.

Situations where access may be denied include:

  • Information related to existing or anticipated legal proceedings

  • If your request is deemed vexatious

If we deny access, we will provide an explanation. If any personal information we hold is incorrect, inaccurate, or outdated, you may request correction. We will generally respond to such requests within seven days.


Use of Government Identifiers

If we collect government identifiers (e.g., Tax File Number), we will not use or disclose them except as required by law. Government identifiers will never be used for identification purposes.


Conducting Business Without Identifying You

Where lawful and practical, we will allow you to conduct business with us without providing personal information (e.g., general inquiries about interest rates or promotions).


Handling of Sensitive Information

We will only collect sensitive information about you with your consent. Sensitive information includes details on:

  • Racial or ethnic origin

  • Political beliefs

  • Membership in trade or professional associations

  • Trade union membership

  • Sexual orientation

  • Criminal record

  • Health details


Security of Your Personal Information

We take reasonable steps to secure your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Your information may be stored in both paper and electronic forms.


Complaints

If you are dissatisfied with how we handle your personal information or believe we have breached the Privacy Act, you can contact us via our website.

  • We will acknowledge your complaint within seven days.

  • We will provide a decision within 30 days.

If you are dissatisfied with our response, you may lodge a complaint with the Privacy Commissioner at www.oaic.gov.au or call 1300 363 992.


Further Information

You can request further details about how we manage your personal information by contacting us.


Changes to Our Privacy Policy

We continually review our policies to reflect changes in technology, legislation, and market practices. As a result, this privacy policy may be updated periodically.

You may request this privacy policy in an alternative format.